Workshop  #

Workshop Description

BPO 101

48 Hours, BPO/Call Center Fast Track (Interview skills, Voice of the Customer, English Optimization, Personality Development, etc)

BPO 102

 96 Hours, BPO/Call Center In Depth/Expanded  (Interview skills, Voice of the Customer, English Optimization, Communications skills, Business Writing, Personality Development, Handling Difficult Customers, American Culture, etc)

NU 101

48 Hours, Nightingale (Nurse) Fast Track (Interview skills, Voice of the Customer, English Optimization, Personality Development, Exposure to Test of the Spoken English and International English Language Testing System, American Culture, Benefits and Salary Negotiations with Foreign Firms, etc)

NU 102

96 Hours, Nightingale (Nurse) In Depth/Expanded (Interview skills, Voice of the Customer, English Optimization, Personality Development, Exposure to Test of the Spoken English and International English Language Testing System, American Culture, Benefits and Salary Negotiations with Foreign Firms, etc) 

HRM 101

48 Hours, HRM and Seafarer’s Fast Track (Interview skills, Voice of the Customer, Customer Service Sins, English Optimization, Personality Development, Benefits and Salary negotiations, etc)

HRM 102

96 Hours, HRM and Seafarer’s In Depth/Expanded  (Interview skills, Voice of the Customer, Customer Service Sins, English Optimization, Communications skills, Business Writing, Personality Development, Handling Difficult Customers, American Culture, European Culture, Asian Culture, etc) 

BPO 103

344 Hours, BPO/Call Center Comprehensive (Detailed and comprehensive interactive and hands on workshop which covers:  BPO Overview, Assets you bring to a company, The Employment Fit, Company Branding and Voice of the Customer, Paradigm Switch, First Time Resolution, Call Flow Process, Fish Philosophy – Creating Fun, Having Fun, Being Fun and Customer Experience, American Culture, Language and Communication Elements, Making the Connection – Customer Satisfaction, 360 Degree Feedback, Multi-Tasking, Internet Navigation, Continuous Role Plays or Mock Calls, Impromptu Speeches, Extemporaneous Speeches, Accent Reduction, Business English, Personality Development, etc 

BPO 104

524 Hours, BPO/Call Center and English Language Comprehensive 344 Hours (BPO/Call Center Comprehensive) and 180 Hours of English Level, Level 2 and Level 3 Training. 

Engl A,

60 Hours, English As a Second Language (ESL), The target for this course is the non-native adult speakers of English who would like to communicate orally in English. The approach is conversational, multi-media and interactive.  This course provides ample opportunities for practice and more practice.  With the multi media and interactive approach, the participant becomes comfortable with the English Language.

Engl 1,

60 Hours, English Conversation Practice Level 1, This draws and elicits the shy or less confident English speaker to participate and feel comfortable with their learned new language.  This is a good system to reduce the use of “Taglish” and provides the vocabulary competence, comfort and confidence to speak English fluently.  It employs a multi media approach and class participation to improve their conversation on a day-to-day basis. This module also builds vocabulary and includes American idioms, its meaning and use. Emphasis is placed on building ease of conversation and proper use of word with the right idea.

Eng 2,

60 Hours, English Conversation Practice Level 2,   Practice, practice and more practice makes perfect.  This is a continuation of English Conversation Practice Level 1 and improves speaker’s fluency in English language skill. 

Eng 3,

60 Hours, English Conversation Fluency Level 1, Practice, practice and more practice makes perfect.  This workshop enables the participants to improve and sharpen their fluency and use of their day-to-day conversational skills.  It allows them to contribute their ideas to a fast changing environment in their home, school, business, and global dynamics and travel.

Eng 4,

60 Hours, English Conversation Fluency Level 2, Practice, practice and more practice makes perfect.  This workshop enables the participants to improve and sharpen their vocabulary building and refinement; fluency and use of their day-to-day conversational skills.  It allows them to contribute their ideas to a fast changing environment in their home, school, business, and global dynamics and travel. 

Eng 5,

60 Hours, Accent Reduction 1, Are you ashamed of your action.  Does it make you crawl and hide in your shell?  Be confident and neutralize, lessen and get rid of your regional accent.  Have the confidence and comfortable speaking English.  This course provides varied and useful exercises in producing the required vowel and consonant sounds, English intonation patterns, rhythm and stress.  Individualized assessment, diagnostic exams, and prescriptive plans are provided.

Eng 6,

60 Hours, Accent Reduction 2, A continuation to English Conversation Practice Level 1 and implementation of prescriptive plans to reduce neutralize, lessen and get rid of the participant’s regional accent   This module focuses on the