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Vision and Trends of Outsourcing

Leading industry analysts agree that Business Process Outsourcing (BPO) is one of the fastest growing areas of technology services, perhaps expanding at more than twice the rate projected for overall IT spending.  BPO enhances productivity by creating streamlined and efficient processes, many processes address standard business practices check, remittance and insurance processing; finance and accounting; human resources; travel expense reporting they can be merged with other work to create economies of scale.

Our Mission

Our mission is to equip prospective Business Processing Outsourcing (BPO) professionals with the knowledge and skills necessary for optimum performance on the job while providing a cost advantage benefit to our partners to enable them to focus on their core business.

Our Goals

• Facilitate employment opportunities for our trainees
• Establish relationships with colleges and universities, corporate sponsors, clients and students
• Develop strong local presence & expertise
• Use of leading-edge technology and teaching methods to deliver world-class service standards

About Us

The JFK Business Process Outsourcing Training Program is a unique specialized training.  Its aim is to prepare prospective Business Processing Outsource professionals with basic skills and knowledge of their industry, values and work ethics so they to be eligible for immediate employment.  This program builds confidence and determination for the participants to excel and succeed in life as well as their work.

JFK BPO Training program is a facilitator led customer service training program for all customer service, sales and technical support representatives and provides vital cultural, interpersonal and communication skills needed in other areas of BPO employment. We offer solutions and serves as a vital link between Philippine BPO’ because we understand the importance of the BPO’ way of life. This is why we weave world-class quality training standards in our program setup and development. Understanding exactly the needs of both the employer and the jobseeker is our utmost concern, by providing quality services through our training programs. We are giving our students and partner’s their needs for: systems and procedure development and set up, supply of quality manpower, and provide sales and customer service training.

What Participants Will Learn:

•  How to Access Available Job Opportunities
•  Overview of Careers in BPO Industry
•  Effective Resume Writing and Interview Skills
•  Business and Office Etiquette
•  Financial Literacy
•  Goal Setting
•  Leadership
•  Values
•  Problem Solving and Decision Making
•  Multi-tasking SKills
•  Basic Telemarketing Skills 
• Fundamentals in Customer Service
• Telemarketing Skills
•  Confidence, Self Esteem and Assertiveness
•   USA Culture, Geography

In Addition our Students Learn

•  How to develop rapport, uncover needs, listen, clarify, explain, and delight customers
•  How to deal with customer complaints, upset customers, conflicts, negotiations, and challenging situations
•  How to achieve targets by adhering to the quality parameters
•  How to master the art of business communication
•  How to handle cross-cultural issues while interacting with customers from across the globe
•  How to work in teams and build internal cooperation and communication

The Student Participants Receive:

• Free Job Placement Assistance for Graduates
•  Free Retraining in Needed Areas
•  Certification

With our training, customer service representatives and employees acquire the ability to delight all customers in any situation.